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A Supply Chain Perspective (SCMT 320) Chapter 6 QUIZ

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Chapter 6 QUIZ Questions-to develop a standard or​ benchmark, firms need to start with

University

Southern Alberta Institute of Technology

Course

Quality: A Supply Chain Perspective (SCMT 320)

Managing Quality: Integrating the Supply Chain, 5e (Foster)
Chapter 6 The Voice of the Market
1) Toyota developed the world-class production system known as ________.

2) The sharing of information between companies so that both can improve is called ________.

3) The goal of ________ benchmarking is to identify and to observe the best practices from one
or more benchmark firms.

4) ________ allows initiator firms to assess their competitive position by comparing products
and services with those of target firms.

5) The process of dismantling competitors’ products to understand the strengths and weaknesses
of their designs is referred to as ________.

6) ________ benchmarking involves observing how others compete.

7) A benchmarking effort that is limited to studying the purchasing department of another firm is
referred to as ________ benchmarking.

8) What is the formula used to calculate scrap efficiency?

9) If the cost of goods sold reported by Champion Cooling Co. is equal to $600,000 and the scrap
cost amounts to $50,000, what is their scrap efficiency?

10) Champion Cooling Co. signed an exclusive contract with a scrap metal dealer that is willing
to pay 33 cents a pound for scrap copper. If the cost of goods sold reported by Champion
amounts to $100,000 and the scrap cost is equal to $20,000 for their 3030 pounds of scrap
copper, what is Champion’s scrap efficiency?

11) Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work
standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the
customer’s electricity, there are no other inputs in to the cleaning process. What is their labor
productivity?

12) Make-Do, a national automotive painting service, paints cars for $199. Their work standard
for such a job is $20.00 for labor and $30.00 for paint. They consume $10 worth of supplies and
$3 of energy during their service. What is their total factor productivity?

13) Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $20.00. Their work
standard for such a job is $5.00 for labor and $2.50 for cleaning supplies. Since they use the
customer’s electricity, there are no other inputs in to the cleaning process. What is their labor
productivity?

14) Calculate the labor productivity of Firm A.

15) Calculate the plant and equipment productivity of Firm B.

16) Calculate the energy productivity of Firm A.

17) Calculate the materials productivity of Firm B.

18) Calculate the total factor productivity for Firm A.

19) Calculate the total factor productivity for Firm B.

20) Return on assets (ROA) and return on investments (ROI) are examples of ________.

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 A Supply Chain Perspective (SCMT 320) Chapter 6 QUIZ

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