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Ap/Adms2400 Introduction to Organizational Behaviour York University

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Ap/Adms2400 Introduction to Organizational Behaviour York University

Organziational Behaviour, 7ce
Chapter 9: Conflict and Negotiation
Chapter 9 Conflict and Negotiation
9.1 Multiple-Choice Questions
1) If no one is aware of conflict, it is generally agreed that
A) employee-employer relations will be good.
B) conflict is subversive.
C) no conflict exists.
D) conflict is inevitable.
E) management practices are highly effective.
Diff: 1 Type: MC Page Ref: 310
Skill: Recall
Topic: Conflict Defined
Objective: 1
2) Terry is known the provoke arguments, and while some people don’t like her for that reason,
most would admit that her confrontational style improves the performance of the group. This is
an example of
A) dysfunctional conflict.
B) destructive conflict.
C) functional conflict.
D) negotiation conflict.
E) forcing conflict.
Diff: 3 Type: MC Page Ref: 310
Skill: Applied
Topic: Conflict Defined
Objective: 1
3) Raffi is a good worker, but in a group setting, he often resorts to personal attacks on other
workers who disagree with his point of view on a given issue. This is an example of
A) functional conflict.
B) task conflict.
C) destructive conflict.
D) relationship conflict.
E) process conflict.
Diff: 3 Type: MC Page Ref: 310
Skill: Applied
Topic: Conflict Defined
Objective: 2
Organziational Behaviour, 7ce
Chapter 9: Conflict and Negotiation
4) When working on a team, Angela is effective, even though she often expresses disagreement
with the perspectives and judgments of her peers regarding various tasks that they are discussing.
This is an example of
A) task conflict.
B) functional conflict.
C) relationship conflict.
D) destructive conflict.
E) process conflict.
Diff: 3 Type: MC Page Ref: 310
Skill: Applied
Topic: Conflict Defined
Objective: 2
5) The production department at RLM Inc. is always in conflict with the sales department
because the former accuses the latter of promising delivery dates to customers that are
unrealistic. The source of conflict in this example is
A) communication.
B) personalities.
C) tasks.
D) structure.
E) management.
Diff: 3 Type: MC Page Ref: 310
Skill: Applied
Topic: Conflict Defined
Objective: 3
6) When Antonio gets into a disagreement with co-workers at staff meetings, he intimidates them
with physical gestures and by standing up, rather than remaining sitting. Antonio’s behaviour is
occurring in which loci of conflict?
A) functional conflict
B) relationship conflict
C) didactic conflict
D) intragroup conflict
E) intergroup conflict
Diff: 3 Type: MC Page Ref: 324
Skill: Applied
Topic: Conflict Defined
Objective: 2
Organziational Behaviour, 7ce
Chapter 9: Conflict and Negotiation
7) The potential for a conflict to be functional increases when teams members were
A) high in organizational citizenship behaviour.
B) high in machiavellianism.
C) high in self-monitoring.
D) high in openness and emotional stability.
E) high in goal commitment.
Diff: 1 Type: MC Page Ref: 311
Skill: Recall
Topic: Conflict Defined
Objective: 2
8) Which of the following is NOT a requirement of conflict?
A) must be perceived
B) overt acts
C) incompatibility
D) opposition
E) separation
Diff: 1 Type: MC Page Ref: 310
Skill: Recall
Topic: Conflict Defined
Objective: 1
9) A process that begins when one party perceives that another party has negatively affected, or
is about to negatively affect, something that the first party cares about is called
A) politics.
B) consideration.
C) power.
D) conflict.
E) negotiation.
Diff: 1 Type: MC Page Ref: 310
Skill: Recall
Topic: Conflict Defined
Objective: 1

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Ap/Adms2400 Introduction to Organizational Behaviour York University

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