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Data Analysis and Modeling (SOM 307) Study guide-Midterm 2

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a six sigma program has how many defects per​ million?

California State University Northridge

Data Analysis and Modeling for Business (SOM 307)

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) ʺMaking it right the first timeʺ is:
A) an unrealistic definition of quality.
B) the definition of quality proposed by the American Society for Quality
C) a manufacturing-based definition of quality.
D) a user-based definition of quality.
E) a product-based definition of quality.
2) PDCA, developed by Shewhart, stands for which of the following?
A) Problem-Develop Solution-Check-Act
B) Plan-Do-Check-Act
C) Problem-Do-Continue-Act
D) Plan-Develop-Check-Accept
E) Prepare-Develop-Create-Assess
3) PDCA is most often applied with regard to which aspect of TQM?
A) benchmarking
B) Six Sigma
C) employee empowerment
D) continuous improvement
4) A Three Sigma program has how many defects per million?
A) 3 times the standard deviation
B) 1500
C) 3
D) 2700
E) 34
5) If 1 million passengers pass through the St. Louis Airport with checked baggage each month, a
successful Six Sigma program for baggage handling would result in how many passengers with
misplaced luggage?
A) 2700
B) 34
C) 6.0
D) 6 times the monthly standard deviation of passengers
E) 3.4
6) Kaizen is a Japanese term meaning:
A) setting standards.
B) a foolproof mechanism.
C) just-in-time (JIT).
D) continuous improvement.
E) a fishbone diagram.
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7) A production manager at a pottery factory has noticed that about 70 percent of defects result from
impurities in raw materials, 15 percent result from human error, 10 percent from machine
malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:
A) a quality loss function.
B) a cause-and-effect diagram.
C) a flowchart.
D) a Pareto chart.
E) a scatter diagram.
8) If the Cpk index exceeds 1:
A) the x-bar chart must indicate that the process is in control.
B) σ must be less than one-third of the absolute value of the difference between each
specification limit and the process mean.
C) the process is capable of Six Sigma quality.
D) the AQL must be smaller than the LTPD.
E) the process is characterized as ʺnot capable.ʺ


Data Analysis and Modeling (SOM 307) Study guide-Midterm 2

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