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Management Information System (SII203) Chapter 9

Sandra Watson
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Chapter 9 – This is the final exam exercise questions about Achieving Operational Excellence-implementing enterprise software from oracle enabled alcoa to achieve all of the following except:

Universitas Airlangga

Management Information System (SII203)

Management Information Systems: Managing the Digital Firm, 15e (Laudon)
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise
1) From your reading of the chapter’s opening case, Skullcandy chose enterprise resource
planning software from which of the following ERP vendors?

2) Which of the following provides a suite of integrated software modules for finance and
accounting, human resources, manufacturing and production, and sales and marketing that
allows data to be used by multiple functions and business processes?

3) Enterprise software is built around thousands of predefined business processes that reflect:

4) Which of the following is not true about enterprise systems?

5) You have been asked to implement enterprise software for a manufacturer of kitchen
appliances. What is the first step you should take?

6) Which of the following enables a company to tailor a particular aspect of enterprise software
to the way a company does business?

7) In order to achieve maximum benefit from an enterprise software package, a business

8) Implementing enterprise software from Oracle enabled Alcoa to achieve all of the following

9) Manufacturing and production processes include all of the following except:

10) Enterprise systems include analytical tools.

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Management Information System (SII203) Chapter 9

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