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Organizational Behavior (MGMT 340 ) Exam chapter 3 Spring 2018

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California State University Fullerton

Organizational Behavior (MGMT 340 )

refers to evaluative statements or judgments concerning objects, people, or events.

Organizational Behavior, 16e (Robbins/Judge)
Chapter 3 Attitudes and Job Satisfaction
1) ________ refers to evaluative statements or judgments concerning objects, people, or events.

2) The statement, “A person who eats meat and then fights for animal rights demonstrates double
standards” is an evaluative statement. Such an opinion constitutes the ________ component of an
attitude.

3) Which of the following statements represents the cognitive component of attitude?

4) Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her
team and often gets the highest number of corporate accounts for the company. However, she
feels that she does not get sufficient credit for her hard work. During lunch, she says to her
colleague, “I have been getting the largest accounts for the bank for the past eight months. Yet,
my manager never acknowledges the kind of effort I put in to get these accounts.” Which
component of attitude is being demonstrated by Jones?

5) Which of the following is an example of the affective component of an attitude?

6) Johanna Rouse feels disheartened because she was not selected for the campaign exchange
program in Amsterdam. Which component of an attitude does Rouse’s feeling represent?

7) Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked
by her editor to write an article on “10 must-haves for the autumn season.” Her editor has now
sent back the article saying it is not interesting enough to hold the attention of the reader. Janice
is upset and disappointed about the feedback. Which component of an attitude is represented in
this scenario?

8) Kimberley Mayfield recently evaluated her subordinate’s progress report. She now plans to
inform her about the objectives she did not achieve and how she can perform better. By doing
this, Mayfield will be demonstrating the ________ component of an attitude.

9) Which of the following statements is an example of the behavioral component of an attitude?

10) Sarah Mayer works as a security officer and is in charge of keeping track of who is in the
office at any given time. She notices that some employees do not sign out of the office when they
go out for meals, which makes it difficult to keep track of attendance of employees. Even though
Mayer has repeatedly asked the employees to sign out, they have not followed her advice. She
now decides to report the issue to her supervisor. Which of the following components of an
attitude is being demonstrated by Mayer?

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Organizational Behavior (MGMT 340 ) Exam chapter 3 Spring 2018

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